1. Return Period

You may apply for a return within 14 days of receiving your order. The exact return period may vary depending on the product category and will be specified in your order confirmation or product documentation. Please note that return shipping costs are the customer's responsibility unless the return is due to our error.

2. Return Conditions

To be eligible for a return:

• Items must be returned within 14 days of the delivery date.

• Keep the product in its original condition, unworn, unwashed, and undamaged, and it should not affect secondary sales.

• Please return the product with the complete original packaging, accessories, product labels, invoices, and other items.

• If there are quality issues with the product, please provide clear photos or videos as evidence.
• Custom-made items (such as embroidered, tailored, or personalized items) are final sale and cannot be returned, exchanged, or refunded.

The following items are not eligible for return:

• Items showing signs of wear, damage, or alteration.

• Items without original tags or packaging.

• Final Sale/Discounted Items: All items purchased during promotional periods or with significant discounts are final sale and cannot be returned or refunded.

• Jewelry & Accessories: For hygiene and safety reasons, all jewelry, accessories, and personalized items are non-returnable and non-refundable.

3. Return Process

To initiate a return:

• Contact our customer service team at jarmzone02@outlook.com and provide your order number, reason for return, and details of the issue.

• Once approved, we will provide a return authorization and shipping instructions.

• Ship the item(s) back to our designated address using a trackable method.

4. Refund Method

After we receive and inspect your return (typically within 3-5 business days), we will process your refund to the original payment method within 7 business days. Original shipping fees are non-refundable unless the return is due to our error.

5. Special Notes

     Return Shipping Costs:

• If the return is due to consumer's reason (such as changing your mind, incorrect size, or dislike of the color), the consumer should be responsible for the return shipping fee. The specific fee should be based on the express company you choose.
• If the return is due to our reasons (e.g., the item arrived damaged), you will not be required to bear the shipping fee.
  Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Jarmzone guarantees high-quality products and services. We handle all returns in compliance with applicable laws and this policy to protect your rights.

For assistance, contact us at jarmzone02@outlook.com